It's really hard to speak with your named caseworker from the 0-25 team (devon county council). Their voicemail box is always full, they tend not to answer the phone, they rarely reply to emails ( and certainly not in a timely manner). They def could and should improve this.
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Our caseworker was lovely, pretty responsive by email, but gave us not-quite-correct information, and then her boss lied about funding to our EHCP Tribunal. paperwork for the Tribunal was great, all communications for the Tribunal were appalling.